Updated as of 8th Dec : Will be including updates on the latest correspondences I have had with this stupid seller. So stay tuned. Most importantly, things got worse and I urge you guys to BOYCOTT this shop rather than to treat it as a consideration.
Apart shopping on Taobao.com, I’ve been shopping on Gmarket/Qoo10 as well, especially for beauty items since the former doesn’t allow liquid stuffs to be sent via the customs.
Anyways, here is a list of recommended shops on Gmarket (I still prefer using this name) as well as THOSE YOU SHOULD BOYCOTT based on my personal bad experience with them (with regards to quality of items/customer service/delivery time) WITH EVIDENCE as proof!
Let’s start off with shops WHICH YOU SHOULD BOYCOTT!
1. PrettyCloset (aka prettycloset.sg)
Silly me bought from her the 2nd time without realising it’s the same shop which provided super lousy customer service.
1st incident – Ordered on 13th Sept 2012 – a pair of undergarments from her but realised that I missed out the delivery (I admit this is due to my own fault) by Singpost post man, so I requested for another redelivery. But during this period, I have been trying to liase with her on Gmarket as well as SMS (prompt replies) but she takes a very long time to reply on Gmarket as well as not bothered to help me retrieve my items. I had to call Singpost myself which did not provide any better customer service. The officer told me that he would have to get back to me on this because there was no return address and the item was sent to some warehouse area, think it has been a month and till now, no news from them either. Seller didn’t even bother to check if I’d received my items.
NEH MIND. Partly my fault for missing the delivery (maid wasn’t home).
Her replies were prompt initially…
Took 5 days to reply me
WORSE THING IS, seller didn’t even bother to INCLUDE THE TRACKING NUMBER. I paid for registered postage, hello?
There is a reason as to why buyers opt for registered postage over normal postage – to provide greater security as most sellers will not be responsible for any lost/damaged parcels sent via normal postage and registered postage provides a tracking number which you can track the status of the parcel via Singpost website.
Nope, nothing from her.
Requested many times for the tracking number but she still either ignored/refused to/couldn’t provide.
*Disclaimer* : Just in case anyone maligns me of disclosing personal information in public, the seller’s contact details can be found in the shop info on the Gmarket website.
SMS-es correspondences between us :
You can tell that she doesn’t even know what she’s saying. I wont be able to get hold of the beat no. if I do not have the redelivery notice with me which would also state the tracking number as well. But I can’t be certain that this tracking number belongs to her parcel because she failed to provide me any and as mentioned, I’ve other pending parcels waiting to be delivered as well.
12th Oct – All SMS-es were sent and replied and after my last message, no reply. Replied on the 15th Oct, 5days after my online inquiry on Gmarket.
And that’s it. No reply from her. No reply from Singpost either.
2nd incident – Ordered on 14th Oct 2012 – Was looking out for leggings and stupidly ordered from the same seller again (yes, my stupidity! I don’t give sellers a second chance…) ONLY 2 out of 3 came. And seller was very DISHONEST!!!
Apparently, I checked back on the status of the items and realised that it was the same shitty seller and what made me even more upset was that she was dishonest to state that she sent the items out on a particular date but in actual fact, it was 11 days LATER. I could check from Singpost, hello? Customers are not stupid and definitely NOT ME.
TOOK ONE WEEK TO GET BACK TO ME
‘Today’ technically meant 27th Nov or giving her benefit of the doubt, 28th Nov…
BUT till now, 7th Dec 2012… NO REPLIES NOR UPDATES.
Pending item DID NOT ARRIVE.
Sent her one last message yesterday, asking for refund.. Will update on her reply, IF ANY that is.
Take a look at her response!!!
One tiny little full stop was the main culprit of the final straw and so I sms-ed her :
She trying to di gong and geh siao!
Notice my tone is harsher than before because it’s really infuriating !!!
I’m not too sure whether to believe her or not, but I gave her benefit of the doubt and directed her to my order which I snapped a picture of from the screenshot. Different people, but don’t partners/co-workers communicate??? She’s not even aware of what is going on???
Honestly, I don’t believe her crap.
There, my reply to her… and after that till now, NO REPLY FROM HER ANYMORE! And I know ‘this’ should be ‘these’, but I just couldn’t think straight when I was burning with anger!!
Goodbye and farewell my maroon leggings and undergarments… Perhaps we weren’t meant to be! 😥
Bottom line : PLEASE BOYCOTT PRETTYCLOSET ON GMARKET!!!
Read other bad reviews on PRETTYCLOSET :
Of course, there are good reviews as well, but if you can’t guarantee that you won’t be as unlucky as me and the rest, try to boycott this seller if possible. I do acknowledge the fact that there are risks attached to online shopping and buyers should order in their own discretion but then again, opting registered postage and items not sent is totally a major turn off of buyers! >=[
Psst, I don’t mean to sound like a rude customer and I acknowledge the fact that customers ARE NOT ALWAYS RIGHT neither are SELLERS ALWAYS WRONG, but I’m quite sure many of you will be able to empathise my situation, no?
After ranting so much, I think I shall save the rest for other parts to come… Before I get all hyped up and burst into flames!
P.S. : By the way, PrettyCloset on Gmarket is the same seller as prettycloset.sg as seen from the shop info on Gmarket on its contact details (email add) which is the same as the one on prettycloset.sg.
So buyers beware!
CAVEAT EMPTOR ACTIVATED!